Customer Service

Discounts

  • Conference, Hospital, SDA Church's or Schools and pre-authorized orders are eligible to receive discounts. For more information, see our Contact Us page.
Adding Additional Items
  • Additional items needed after placing your order may be treated as a second order and possibly shipped at the same time. For more information, see our Contact Us page.
Order Minimums
  • Custom orders require a $50.00 minimum.
Payment Methods

We may have issues with our terminal accepting all debit or credit cards due to unforseen circumstances but as they occur it benefits everyone if we are able to reproduce the problem with our hosting team and either try to place the payment or do it over the phone. For more information, see our Contact Us page.

  • Visa, Mastercard, Check and Money Order.
  • Bank wire, Western Union and Money Gram are also possible is neccesary.

Returned Checks And Late Payments

  • Returned checks are subject to a $35.00 fee.
  • Late payments are subject to a $20.00, recurring, monthly fee.
Order Pickup
  • If you have chosen to pickup your order, you will be given a call to confirm your order.
  • If you need your order rushed, please be sure to leave a note in the comment section of your order for when you would like to pick it up.

Shipping Methods And Priorities

Shipping Methods include USPS(United States Postal Service), UPS(United Parcel Service) and FEDEX(Federal Express).

We may be able to provide you with a better shipping method or rate if you can call in and speak to our customer service. For more information, see our Contact Us page. On certain items the shipping can be skewed by the dimensions of the package which is sent to the shipping providor, and at times the actual shipping rate can be higher than provided by the rate provided to our site.

USPS Shipping Priorities

  • USPS Priority Mail (2-3 days) anywhere in the United States.
  • USPS Express Mail (1-2 days) anywhere in the United States.
  • USPS Express International 3-5 days to most countries.
  • USPS Priority International 6-10 days to most countries.
  • International orders will have custom duties or taxes from your country due when the order is delivered.
  • Custom clearance will take 3-4 more days.

UPS & FEDEX Shipping Priorities

Ground or Next Day Air(overnight)

  • Ground shipping is 1 day to anywhere in Florida.
  • Ground shipping is 2 days to LA, MS, AL, TN, GA, SC, NC, VA and WV.
  • Ground shipping is 3 Days to TX, OK, MO, IL, IN, MI, KY, OH, PA, DE, RI and CT.
  • Ground shipping is 4 Days to NY, NH, ME, MA, NM, AZ, CO, KS, IA, MN and WI.
  • Ground shipping is 5 Days to CA, NV, UT, WY, SD, ND and ID.
  • Ground shipping is 6 Days to OR, WA, MT, NW ID, N NV, and SE CA.
  • Ground shipping is 7 days to S OR.

Returns(Refunds) And/Or Exchanges

  • Custom orders, closeouts or discontinued items are ineligible for a refund.
  • Returns must be issued an authorization number to be placed on the package and be returned at the customer's expense. For more information, see our Contact Us page.
  • Exchanges will be allowed on products received in good condition and in its orginal packaging and the customer must pay the re-shipping charges or provide a postage paid return envelope or stamp in the returned package.
  • Refunds may be subject to a 20% restocking fee.
  • Refunds to a debit or credit card generally take 3-5 business days.

Unclaimed Packages

  • Unclaimed and returned orders are subject to a 5% fee plus shipping charges.

Missing And Damaged Products

  • Claims for missing or damaged items must be made in 72 hours. For more information, see our Contact Us page.
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