Customer Service

Discounts

  • Conferences, Hospitals, SDA Organizations, Schools and Pre-Authorized orders are eligible to receive discounts.
Order Minimums
  • Custom T-shirt orders require a $50.00 minimum.

Adding Additional Items

  • Additional items may be added to your original order to ship together 
  • If your order is ready to ship before additional items are added they may be shipped separately
Payment Methods
  • Online Orders Credit cards - Visa, Mastercard, American Express, Discover
  • Send a Check or Money Order (Please allow a delay in processing payment)

Returned Checks and Late Payments

  • Returned checks are subject to a one-time $35.00 fee.
  • Late payments are subject to a $20.00 monthly fee.
Order Pickup
  • You may pickup your order at our warehouse in Altamonte Springs Florida
  • Orders are ready for pick up after 3 PM EST
  • You may be given a call when your order is ready for pickup upon request.
  • If you need your order rushed then you must advise us the time you need it.
  • If you have someone else picking up your order then provide their name in the order.

Shipping Methods

We cannot be held responsible for lost, damaged or delayed packages during transit

     Shipping Methods include United States Postal Service(USPS), United Parcel Service(UPS) and Federal Express(FED-EX).

USPS Shipping Priorities

  • USPS Priority Mail (2-3 days) anywhere in the United States.
  • USPS Express Mail (1-2 days) anywhere in the United States.
  • USPS Express International 3-5 days to most countries.
  • USPS Priority International 6-10 days to most countries.
  • International orders will have custom duties or taxes from your country due when the order is delivered.
  • Custom clearance will take 3-4 more days.

UPS & FEDEX Shipping Priorities

Ground or Next Day Air (overnight)

  • Ground shipping is 1 day to anywhere in Florida.
  • Ground shipping is 2 days to LA, MS, AL, TN, GA, SC, NC, VA and WV.
  • Ground shipping is 3 Days to TX, OK, MO, IL, IN, MI, KY, OH, PA, DE, RI and CT.
  • Ground shipping is 4 Days to NY, NH, ME, MA, NM, AZ, CO, KS, IA, MN and WI.
  • Ground shipping is 5 Days to CA, NV, UT, WY, SD, ND and ID.
  • Ground shipping is 6 Days to OR, WA, MT, NW ID, N NV, and SE CA.
  • Ground shipping is 7 days to S OR.
  • Next Day Air delivery from 8am to 5pm
  • 2nd  Day Air delivery from 8am to 8pm
  • Fedex Express Saver - 3 days any where in the USA 

Returns, Refunds and Exchanges

  • Refunds may be subject to a 20% restocking fee
  • Refunds to a debit or credit card generally takes 3-5 business days
  • Custom orders, closeouts and discontinued items are ineligible for refunds
  • All returns must be issued a return authorization number(RMA) to authorize a return
  • Exchanges will be allowed on products received in good condition and in its orginal packaging
  • Customer must pay the re-shipping charges OR provide a postage paid return envelope with a tracking number

Missing or Damaged Products

  • Claims for shortages or damaged items must be made within 72 hours of receipt of package
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