Return and Exchanges

Call us at (407) 865-6530 to setup your Return / Exchange 

Claims for shortages, damages or exchanges must be made within 72 hours (3 BUSINESS DAYS) of receiving your order

       
EXCHANGES:

• Full Value Exchanges will be allowed only if received in good condition and in its orginal packaging
  • if items are returned dirty, damaged or odorous it will be not be excepted and will be returned at customers expense
    
• Customer must pay the shipping charges to send back to Pathfinder Shirts, provide proof of shipment with a tracking number given by phone or email
  
• Item(s) must be shipped back within 7 days from the date the (RAI) Return Authorization Invoice was setup or will be ineligible for return.

RETURNS:

• Any item being returned for a refund will be subject to a 20% restock fee
• Refunds to a credit card generally takes 3-5 business days to process and clear
• Custom orders and items (name tags, shirts, crests, etc), closeouts and discontinued items are ineligible for return / refunds
• All returns must be called in and will be emailed a (RAI) Return Authorization Invoice to authorize a return
  • the Return Authorization Invoice is to be included in your returned package

Discounts

• SDA Conferences, Hospitals, Schoool orders are eligible to receive discounts. Must call in to recieve approval.

• Custom T-shirt orders require a minimum of 24 PIECE INITIAL ORDER and 12 PIECE REORDER.

• Allowed Online Orders Credit cards - Visa, Mastercard, American Express, Discover
• If card declines the order is sent through awating payment which gives you the opportunity to call in a payment
• Sending a Check or Money Order (Please allow a delay in processing payment)

Returned Checks and Late Payments

• Returned checks are subject to a one-time $35.00 fee.