Customer Service

Return and Exchanges

Call us at (407) 865-6530 to setup your Return / Exchange 

Claims for shortages, damages or exchanges must be made within 72 hours (3 BUSINESS DAYS) of receiving your order

       
EXCHANGES:

  • Full Value Exchanges will be allowed only if received in good condition and in its orginal packaging
    • if items are returned dirty, damaged or odorous it will be not be excepted and will be returned at customers expense
  • Customer must pay the shipping charges to send back to Pathfinder Shirts, provide proof of shipment with a tracking number given by phone or email
  • Item(s) must be shipped back within 7 days from the date the (RAI) Return Authorization Invoice was setup or will be ineligible for return.

RETURNS:

  • Any item being returned for a refund will be subject to a 20% restock fee
  • Refunds to a credit card generally takes 3-5 business days to process and clear
  • Custom orders and items (name tags, shirts, crests, etc), closeouts and discontinued items are ineligible for return / refunds
  • All returns must be called in and will be emailed a (RAI) Return Authorization Invoice to authorize a return
    • the Return Authorization Invoice is to be included in your returned package

Discounts

  • SDA Conferences, Hospitals, Schoool orders are eligible to receive discounts. Must call in to recieve approval.
Order Minimums
  • Custom T-shirt orders require a minimum of 24 PIECE INITIAL ORDER and 12 PIECE REORDER.
Payment Methods
  • Allowed Online Orders Credit cards - Visa, Mastercard, American Express, Discover
  • If card declines the order is sent through awating payment which gives you the opportunity to call in a payment
  • Sending a Check or Money Order (Please allow a delay in processing payment)

Returned Checks and Late Payments

  • Returned checks are subject to a one-time $35.00 fee.
Order Pickup
  • You may pickup your order at our showroom warehouse in Altamonte Springs Florida
  • You will receive a phone call and email when you order is ready for pickup 
    • If you have someone else picking up your order THEY MUST provide us your Order Id Number

Shipping Methods and Processing 

***We are not responsible for any lost, delayed, or stolen packages.

***Please ensure your shipping address is correct before placing your order.

***Shipping time BEGINS the day AFTER it's shipped, not the day of.
(Example: your order is shipped out through Fedex 2nd Day Air on Wednesday, you'd receive your order on Friday)

Shipping Methods are used at our descretion which includes:

USPS PRIORITY MAIL

  • 2 -3 DAYS 

FEDEX

  • First Overnight (1 Day)
  • Standard Overnight (1 Day) 
  • 2nd Day Air (2 Days)
  • Home Delivery (1-7 Days USA)
  • Home Delivery (1 Day WITHIN Florida)

UPS & FEDEX 

  • Ground shipping is 1 day WITHIN Florida.
  • Ground shipping is 2 days to LA, MS, AL, TN, GA, SC, NC, VA and WV.
  • Ground shipping is 3 Days to TX, OK, MO, IL, IN, MI, KY, OH, PA, DE, RI and CT.
  • Ground shipping is 4 Days to NY, NH, ME, MA, NM, AZ, CO, KS, IA, MN and WI.
  • Ground shipping is 5 Days to CA, NV, UT, WY, SD, ND and ID.
  • Ground shipping is 6 Days to OR, WA, MT, NW ID, N NV, and SE CA.
  • Ground shipping is 7 days to S OR.
  • Next Day Air delivery from 8am to 5pm
  • 2nd Day Air delivery from 8am to 8pm
  • Fedex Express Saver - 3 days any where in the USA 
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