Customer Service

Discounts

  • Conferences, Hospitals, SDA Organization's or Schools, and pre-authorized orders, are eligible to receive discounts.
Adding Additional Items
  • Additional items needed after placing your order may be shipped together -at the same time- or shipped separately.
Order Minimums
  • Custom orders require a $50.00 minimum.
Payment Methods
  • Visa, Mastercard, Check, and Money Order.
  • Bank Wire, Western Union, and Money Gram.

Returned Checks And Late Payments

  • Returned checks are subject to a $35.00 fee.
  • Late payments are subject to a $20.00 monthly fee.
Order Pickup
  • If you have chosen to pickup your order you will be given a call to confirm your order.
  • If you need your order rushed then leave a note in the order notes when to pick it up.

Shipping Methods And Priorities

Shipping Methods include USPS(United States Postal Service), UPS(United Parcel Service), and FEDEX(Federal Express).

We may be able to provide you with a better shipping method and rates if you call in and speak with the customer service. On certain items the shipping can be skewed by the dimensions of the package which is sent to the shipping providor, and at times the actual shipping rate can be higher than provided by the rate provided to the site from the shipping provider.

USPS Shipping Priorities

  • USPS Priority Mail (2-3 days) anywhere in the United States.
  • USPS Express Mail (1-2 days) anywhere in the United States.
  • USPS Express International 3-5 days to most countries.
  • USPS Priority International 6-10 days to most countries.
  • International orders will have custom duties or taxes from your country due when the order is delivered.
  • Custom clearance will take 3-4 more days.

UPS & FEDEX Shipping Priorities

Ground or Next Day Air(overnight)

  • Ground shipping is 1 day to anywhere in Florida.
  • Ground shipping is 2 days to LA, MS, AL, TN, GA, SC, NC, VA and WV.
  • Ground shipping is 3 Days to TX, OK, MO, IL, IN, MI, KY, OH, PA, DE, RI and CT.
  • Ground shipping is 4 Days to NY, NH, ME, MA, NM, AZ, CO, KS, IA, MN and WI.
  • Ground shipping is 5 Days to CA, NV, UT, WY, SD, ND and ID.
  • Ground shipping is 6 Days to OR, WA, MT, NW ID, N NV, and SE CA.
  • Ground shipping is 7 days to S OR.

Returns(Refunds) And/Or Exchanges

  • Refunds may, or may not, be subject to a 20% restocking fee.
  • Refunds to a debit or credit card generally takes 3-5 business days.
  • Custom orders, closeouts, and discontinued items, are ineligible for refunds.
  • Returns must be issued an authorization number placed on the package and returned at the customer's expense.
  • Exchanges will be allowed on products received in good condition and in its orginal packaging and the customer must pay the re-shipping charges or provide a postage paid return envelope or stamp in the returned package.

Unclaimed Packages

  • Unclaimed and returned orders are subject to a 5% fee plus shipping charges.

Missing And Damaged Products

  • Claims for missing or damaged items must be made in 72 hours.
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